At Red Sparrow Trading, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a straightforward refund process.
Returns
We accept returns for unused and undamaged items within 30 days of delivery. Products must be returned in their original condition, including packaging and accessories.
Refunds
Once we receive and inspect your returned item, we will process your refund. Approved refunds will be issued to the original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or customization reasons. These items will be clearly stated on the product page.
Exchanges
If you received a defective or incorrect item, we can replace it with the same product. Exchanges are only available for items that are damaged, faulty, or sent by mistake.
Order Cancellations
Orders may be canceled before they are shipped. Once an order has been dispatched, it must follow the standard return process.
Late or Missing Refunds
If you have not received your refund after it has been approved, please check with your bank or payment provider, as processing times may vary.
Changes to This Policy
We may update this Refund Policy as needed. Any changes will be posted on this page.